FAQs

 

  • We accept preorders, reservations and walk-in sales. Preordering is encouraged to ensure you secure your favorite items!

    🛒 Order Info:

    🔹 Weekly preorders open every Monday at 6 PM: shesellsseashellssg.com

    🔹 Cut-off for next-day collection/delivery: 9 PM the night before.

    🔹 Same-day orders & reservations: Subject to availability.

    🔹 For advance orders, you’re welcome to contact us via WhatsApp or email.

  • Opening Hours:

    Tuesday to Sunday: 10:00 AM - 8:00 PM (We may close earlier if we sell out—check our IG stories @shesellsseashellssg for updates!)

    Public Holidays: Please refer to our Google listing for specific hours.

  • While we recommend preordering, last-minute reservations can be made via Instagram or WhatsApp, subject to availability.

  • Deliveries are typically made between 1 pm and 6 pm. Please note that slight delays may occur due to traffic, weather, or peak season.

    We are unable to guarantee specific time slots due to multiple delivery locations each day. If you require your boxes to arrive at a specific time, we recommend opting for a direct courier service. Reach out to us, and we’ll do our best to assist!

    Kindly note that a redelivery charge of $15 will apply for failed deliveries (e.g., incorrect address or if the driver is not granted access to the building).

  • Yes you may opt to collect your bakes from our store at HILLV2 Shopping Mall, 4 Hillview Rise #02-10, Singapore 667979.

    Collection time: 12nn to 6pm.

    If you are arranging for your own couriers to pick up your order, please provide them with your Name and Order ID.

  • 🔹 Standard Delivery (Excluding CBD, Sentosa, Tuas, and Changi Airport): Delivery window 1 PM to 6 PM – S$9.90
    🔹 CBD Delivery (Postal Codes: 01, 02, 03, 04, 05, 06, 07, 08): Delivery window 2 PM to 5 PM – S$12.90
    🔹 Sentosa/Tuas Delivery (Postal Codes: 09, 63): Delivery window 2 PM to 5 PM – S$15.90

    For delivery within a 1-hour window, you can opt for a direct courier. Pricing ranges from S$20 to S$28, depending on your location.

    Kindly note that we do not provide deliveries to Changi Airport, Jurong Island, or other restricted areas.

  • Yes! Be it for a corporate order, wedding, or baby full month boxes, we are happy to be part of your events and celebrations! The lead time is at least 2 weeks. Please feel free to contact us!

  • Our products are freshly baked on the day of collection/delivery.

    For the best experience, we recommend same-day consumption.

    For longer storage, the baked goods can be kept refrigerated for up to 3 days.

    A detailed storage care guide can be found on the box.

  • No, our bakes are not Halal certified. We do not use products that contain pork or lard. Items that contain alcohol will be marked with an asterisk (*) on our menu. If you have any questions about specific products, feel free to ask!

  • Yes, our baked goods may contain common allergens such as almond flour, wheat, eggs, dairy, honey, peanuts, soy, and tree nuts. Items marked with an asterisk (*) contain alcohol.

    While we take precautions to prevent cross-contamination, please note that we are not a nut-free facility. Our baked goods are prepared in a kitchen that handles nuts and other allergens, so there is a possibility of trace amounts being present in any of our items. If you have severe allergies, we recommend exercising caution. Please check with us if you have specific dietary intolerances or restrictions.

  • If you're ordering multiple boxes and would like us to help you pack specific items in certain boxes, we would advice you to submit each box as a new order. Should they all require delivery to one place, you can opt for delivery for your first order, and opt for self-collection for the subsequent orders. Do let us know your order ID and we will arrange for them to be delivered together.

    Another alternative is to have all the items created under 1 order, and then inform us via WhatsApp on how you would like your order to be packed.

  • Please provide at least two full days' notice for any changes or cancellations to your order. Last-minute changes may not be accommodated, but we’ll do our best to assist where possible.

    Refund Policy
    Refunds are not allowed. However, we can consider changing the date of your order based on availability.